Refund Policy
Last updated: 7/26/2025
100% Satisfaction Guarantee
We stand behind the quality of our service. If your medical note is rejected by your employer or school due to issues with our service, we'll provide a full refund.
You are eligible for a full refund in the following situations:
Service Failure
We fail to deliver your medical note within the promised timeframe (2-4 hours)
Quality Issues
Your note contains factual errors or formatting issues that we cannot correct
Verification Problems
Issues with physician verification that prevent note acceptance
Technical Errors
System errors that prevent proper note generation or delivery
Refunds are not available in the following situations:
Policy Violations
Employer/school policies that don't accept any third-party medical notes
Inaccurate Information
Customer provided false or misleading information during the application process
Misuse of Service
Using the note for prohibited purposes (insurance, legal, military, etc.)
Change of Mind
Customer no longer needs the note after successful delivery
How to Request a Refund
- Contact our support team within 30 days of service delivery
- Provide your order number and detailed explanation of the issue
- Submit any relevant documentation (rejection notice, correspondence, etc.)
- Allow our team to investigate and attempt to resolve the issue first
Processing Time
Approved refunds are processed within 5-7 business days. The refund will be credited to the original payment method used for the purchase.
Contact Information
Email: refunds@docverdict.com
Phone: 1-800-DOCVERDICT
Hours: 24/7 support available
In some cases, we may offer partial refunds for:
- Minor delays in delivery (beyond 4 hours but within 24 hours)
- Minor formatting issues that don't affect note acceptance
- Customer satisfaction issues that don't qualify for full refunds
If you disagree with our refund decision, you may:
- Request a review by our senior management team
- Provide additional documentation to support your case
- Contact your credit card company to dispute the charge
- Seek resolution through appropriate consumer protection agencies
Questions About Refunds?
Our customer service team is here to help resolve any issues before you need to request a refund.